Dokumen legal diterbitkan dalam bahasa Inggris.
This Refund Policy explains how refunds work for paid plans of Money Tracker, operated by Arizu Studio ("we", "us", "our"). It forms part of our Terms and Conditions. Please read it with Google Play's own refund rules, which also apply to your purchase.
1. Summary
- Money Tracker paid plans (Lite and Pro) are sold only through Google Play Billing as auto-renewing subscriptions.
- Google processes the payment, so refunds are issued by Google to your original payment method. We never receive or hold your card details and cannot refund outside Google Play.
- You can request a refund from Google directly under Google Play's policies, or ask us to review your case. We may request or issue a refund in the situations listed in section 5.
- The Free plan is free of charge and therefore not refundable.
- When a purchase is refunded, the paid access connected with it ends.
2. How Purchases Work
A subscription starts when you buy it in Google Play and our servers verify the purchase with Google. It renews automatically at the end of each billing period at the price shown to you at purchase, until you cancel it in Google Play. Your payment is handled by Google, which collects the price, applicable taxes and fees according to Google Play's terms. We receive and verify only the purchase information, such as the order and subscription identifiers, product, status and expiry date.
Because the payment relationship for the purchase is between you and Google, Google decides whether a refund request made to Google is approved, and we cannot override or change that decision.
3. Cancelling a Subscription
3.1 How to cancel
You can cancel at any time in Google Play (open Google Play, go to Payments and subscriptions, then Subscriptions, select Money Tracker and choose Cancel). Cancelling stops future renewals. Uninstalling the app does not cancel the subscription.
3.2 What happens after you cancel
You keep your paid access until the end of the billing period that you have already paid for. Cancellation on its own does not generate a refund for the current period, and we do not provide partial refunds for the unused part of a billing period after you cancel.
3.3 Closing your Money Tracker account
Closing your account within the app does not automatically cancel a Google Play subscription. You must cancel the subscription in Google Play yourself, otherwise Google may continue to charge you. Please read our Close Account Policy. Remaining time on a subscription is not refunded because the account was closed.
4. Refunds Through Google Play
Google Play offers its own self-service refund options and policies. Typically, a refund can be requested from Google for a short period after a purchase, and Google decides each request. The available windows and conditions are set by Google and may change, so please check Google Play's current Help pages. You can request a refund directly from Google at any time that Google allows, and you do not need our approval to do so.
If Google refunds or reverses a purchase, we are notified by Google or discover this when we verify the subscription, and the matching paid access is revoked.
5. When We May Refund
You may also ask us to review your case. At our discretion, and acting reasonably, we may request or issue a refund through Google Play, and revoke the related paid access, in situations such as:
- a duplicate charge for the same subscription period;
- a billing error, such as an incorrect amount or a charge after a cancellation that was properly completed before the renewal date;
- a failure of the Service on our side that prevented you from using the paid features for a significant part of the paid period and that we could not resolve within a reasonable time; and
- an unauthorised purchase on your Google account, where you promptly report it and we can reasonably confirm it.
We decide each case on its facts. Where we decide to refund, we do this through Google Play's refund mechanism so that the money returns to the original payment method. We cannot pay a refund by bank transfer, e-wallet or any other method outside Google Play.
6. Refund Scenarios
| Scenario | Refund outcome | What to do |
|---|---|---|
| You bought a subscription by mistake and notice quickly | Request through Google Play within the period Google allows; Google decides | Use Google Play's refund request, or contact us with the order ID if it is not available to you |
| You were charged twice for the same period | Eligible. We will request or issue a refund of the duplicate charge once confirmed | Contact us with both order IDs |
| A billing error charged the wrong amount | Eligible. The difference or the incorrect charge is refunded once confirmed | Contact us with the order ID and a receipt from Google |
| The Service failed and you could not use paid features for a significant part of the period | Possible. Reviewed case by case | Contact us promptly, describing what happened and when |
| A purchase you did not make appears on your account | Eligible if confirmed as unauthorised. Also report it to Google | Contact us and Google as soon as you notice |
| You cancelled, but the current period has not ended | No refund for the remaining period. You keep access until it ends | No action needed |
| You closed your account without cancelling in Google Play | No refund. Remaining access cannot be used after account deletion | Cancel in Google Play before the next renewal |
| You forgot to cancel before a renewal | Generally no refund, unless Google approves one under its policy or a case in section 5 applies | Request a refund through Google Play |
| You are dissatisfied after substantial use of the paid features | No refund | Cancel to avoid future charges |
| Free plan | Not applicable, as no payment is made. The Free plan is supported by advertising | Not applicable |
| Complimentary access granted by us | Not applicable, as no payment is made | Not applicable |
| Your account was suspended or terminated for violating the Terms or Acceptable Use Policy | No refund | See section 9 |
7. How to Ask Us for a Refund Review
Send an email to arizu.team@gmail.com with the subject "Refund request". Please include:
- the email address of your Money Tracker account;
- the Google Play order ID, which looks like GPA.1234-5678-9012-34567 and appears in your Google receipt email or in your Google Play order history;
- the plan you bought (Lite or Pro) and the date of the charge; and
- the reason for your request, with any details or screenshots that help us understand it.
We aim to respond within 5 business days with our decision or a request for further information. If we decide to refund, we request or issue it through Google Play. The time it takes for the money to reach your account depends on Google and your payment provider, and we do not control it. If we decline, we will explain why.
You may also contact Google Play support about your purchase at any time.
8. Effect of a Refund on Your Access
- When a purchase is refunded or reversed, we revoke the paid access linked to that purchase. Your account then continues on the Free plan, unless you hold another valid subscription.
- Refunded access cannot be used, and the daily scan allowance and other benefits of the paid plan are adjusted to those of the plan you hold afterwards.
- Your data is not deleted because of a refund. Your transactions and other records stay in your account, and you can export them.
- If a payment is reversed through a chargeback or dispute, we may suspend paid access and, if the dispute is abused or in bad faith, the account itself, as described in the Acceptable Use Policy.
9. No Refund for Violations
If we suspend or terminate your account or block a device because you breached the Terms and Conditions or the Acceptable Use Policy, you are not entitled to a refund of any amount already paid, including for any remaining part of a subscription period, except where mandatory law requires otherwise.
10. Changes to Plans and Prices
If we make a change that materially reduces what a paid plan includes, we will give you reasonable notice so that you can cancel before the change applies. If we discontinue a paid plan entirely during a period that you have paid for, we will review a proportionate refund through Google Play for the period you are no longer able to use.
11. Your Statutory Rights
This policy does not exclude or limit any rights that you have under mandatory law that cannot be waived by agreement, including Law No. 8 of 1999 on Consumer Protection in Indonesia and any mandatory consumer rights of the country where you live. Where such a law gives you a right to a refund, remedy or cancellation that is greater than the one set out here, the law prevails.
12. Taxes, Currency and Fees
Prices, taxes, exchange rates and any payment fees are set and collected by Google and shown to you in Google Play. A refund is paid in the currency and amount that Google determines, which may differ slightly from your original charge because of exchange rate changes or taxes.
13. Disputes and Contact
If you disagree with a decision about a refund, you may ask us to review it again by replying to our message, and we will have a different team member look at it where practicable. Disputes that cannot be resolved are handled in accordance with the governing law and dispute resolution provisions in our Terms and Conditions, which provide for good-faith negotiation, mediation and, if needed, the courts of Kota Depok.
Contact us at arizu.team@gmail.com or at Arizu Studio, Grand Depok City, Cluster Gardenia, Kota Depok, Jawa Barat, 16412, Indonesia.. For data protection matters, write to arizu.team@gmail.com.