Dokumen legal diterbitkan dalam bahasa Inggris.
This Close Account Policy explains how you can close your Money Tracker account, what happens to your data and subscription when you do, and when Arizu Studio ("we", "us", "our") may close an account. It forms part of our Terms and Conditions and should be read with our Privacy Policy and Data Retention Policy.
1. Your Right to Close Your Account
You may close your account at any time and for any reason. Closing your account is the way to exercise your right to erasure of your personal data under Law No. 27 of 2022 on Personal Data Protection ("UU PDP"), subject to the limited retention described in section 6. We do not charge a fee for closing an account.
2. Before You Close Your Account
Account closure is permanent and cannot be undone. Please do the following first.
- Export your data. In the app, export your transactions as a CSV file so that you keep your own copy. After closure we cannot recover your records for you.
- Cancel any Google Play subscription. Closing your account does not cancel your Lite or Pro subscription in Google Play. Because Google handles the billing, you must cancel it yourself in Google Play (Payments and subscriptions, then Subscriptions, then Money Tracker, then Cancel). If you do not, Google may keep charging you even though your account no longer exists, and we cannot cancel it for you or refund the charges because of the closure (see the Refund Policy).
- Revoke optional access. If you enabled notification access for automatic transaction capture, you may revoke it in your Android settings. Uninstalling the app also removes it from your device.
- Remember the password. You will be asked to confirm your password to prevent someone else from closing your account.
3. How to Close Your Account
3.1 In the app
Open the app, go to Profile, choose the option to delete your account and confirm with your password. The deletion takes place immediately once you confirm.
3.2 By request
If you cannot sign in, you may ask us to close the account by emailing arizu.team@gmail.com from the email address registered to the account. We may ask you for information to verify that you own the account. We aim to complete verified requests within 14 days.
4. What Happens When You Close Your Account
When your account is deleted, the following are removed from our live systems together with your account:
- your account record (name, email address, password hash, plan and profile data);
- all of your transactions, categories, budgets, recurring transactions, transfers and money sources;
- your receipt scan records, including the stored scan results linked to your account;
- your sign-in sessions and tokens, registered devices, device IP records, sign-in events and security events;
- your in-app notifications and announcement read records, pending verification and reset records, and subscription records linked to your account; and
- receipt images that we have stored for you.
After deletion you can no longer sign in, and anyone who holds your old sign-in token on another device will no longer be able to use it. Your email address can later be used to register a new account, which starts empty. Merchant names that were added to our shared merchant list are not personal data and are not removed.
5. Subscriptions and Paid Access
- Paid access ends when the account is deleted. We do not refund the remaining subscription period because an account was closed.
- Google Play subscriptions are separate from your account. You must cancel them in Google Play as explained in section 2. Closing your account does not stop Google from charging you.
- Any complimentary access that we granted ends together with the account.
6. What We Keep After Closure
We do not retain your financial records after closure. We do, however, keep a limited set of operational records, for a limited time and for specific reasons, as the law and prudent operation require.
| Record | Why we keep it | How long |
|---|---|---|
| Billing verification log (order and subscription identifiers, product, status and verification results; no longer linked to your account) | Accounting, dispute and fraud handling, and compliance with legal obligations | Up to 730 days after the event |
| Staff audit log, including the record of the deletion itself and of any staff access to your data | Accountability, security and legal defence | Up to 730 days after the event |
| AI usage logs (technical details and encrypted scan results, no longer linked to your account) | Quality, abuse investigation and system security | Up to 400 days after the scan |
| Records we are legally required to keep, or that are needed to establish, exercise or defend legal claims | Compliance with law or an order of a competent authority | As long as the law requires or the claim remains open |
| Rotating database backups | Disaster recovery | Until the backup rotates out: only the most recent daily backups are kept (14 by default, so up to about two weeks) |
Records kept after closure are used only for the purposes in the table. Where a record is no longer linked to your account, we do not use it to identify you. If a backup is restored for disaster recovery, we will delete the data of any account that was closed before the restore, again, before returning the system to service.
7. Closure by Us
7.1 Reasons
We may suspend, restrict or close an account or block a device when:
- you breach the Terms and Conditions or the Acceptable Use Policy;
- we reasonably suspect fraud, unauthorised access, payment abuse or a threat to the security of the Service or other users;
- a purchase has been reversed or disputed through a chargeback in bad faith or abuse of that process;
- we are required to do so by law, regulation or an order from a competent authority; or
- you have told us that the account was opened by a child under 13 or without a required parental consent.
We do not delete accounts merely because they have been inactive. If we ever introduce an inactivity rule, we will announce it in advance and give you the opportunity to keep your account. Note that the sign-in token on a device expires after 180 days of inactivity, which means you may need to sign in again, but it does not delete your account or your data.
7.2 Notice and your chance to respond
Where it is practicable and lawful, we will tell you the reason for a suspension or closure, which can also be displayed in the app, and give you the opportunity to respond. A suspension is normally reviewed within 10 business days of your response. Where an account is to be closed for a breach that can be remedied, we will normally give you at least 14 days' notice. We may act immediately and without notice where necessary to stop serious abuse, protect the safety or rights of others or comply with the law.
7.3 Export during suspension
Where we suspend an account, we will, on request and where lawful and safe, give you a reasonable opportunity to obtain a copy of your data. We may decline where it would breach the law, a court order or the rights of others, or compromise an investigation.
7.4 Effect on subscriptions
If we close an account for a breach, paid access ends and no refund is due for the unused period, as stated in the Refund Policy. The Google Play subscription will keep billing you until you cancel it in Google Play.
7.5 Data after closure by us
After closure by us, your data is handled as in sections 4 and 6, except that we may keep records, for longer where needed, to establish or defend legal claims or to prevent a person who has been removed for fraud or abuse from re-registering.
8. Password Resets and Temporary Suspension
Account suspension is different from closure. A suspended account is not deleted: your data remains and access is paused while we handle the matter. Our staff can also send a password reset link to your registered email address if you are locked out. They cannot see your password.
9. Other Ways to Reduce Your Data
You do not need to close your account to remove specific data. You can delete individual transactions, categories, budgets and money sources in the app, sign out of other devices, revoke notification access, and ask us at arizu.team@gmail.com to remove stored receipt scan data. You can also stop using receipt scanning, which means no further receipt images are sent to an AI provider.
10. Contact
If you have trouble closing your account, or want to confirm that it was closed, write to arizu.team@gmail.com. For other questions, contact arizu.team@gmail.com or write to Arizu Studio, Grand Depok City, Cluster Gardenia, Kota Depok, Jawa Barat, 16412, Indonesia..